Hey there! Here's our privacy policy, and we must admit, it's not our usual chatty style. Blame it on the legalities – it's gotta be all fancy and formal, which might make your eyes glaze over. But, you know, that's just how the law rolls!

1. Introduction

1.1 Ensuring the privacy of our website visitors is a commitment we take seriously. This policy outlines how we handle and protect your personal information.

2. Collection of Personal Information

2.1 Our collection, storage, and use of personal information encompass various categories:

  • (a) Data about your computer, visits to our website, and usage details (including IP address, location, browser type, operating system, referral source, duration of visit, page views, and navigation paths)

  • (b) Information provided during website registration, such as your email address

  • (c) Details submitted for profile completion (including name, profile pictures, gender, date of birth, relationship status, interests, hobbies, educational and employment details)

  • (d) Information for email notifications and newsletters subscription (including name and email address)

  • (e) Data generated during service use, encompassing timing, frequency, and usage patterns

  • (f) Information related to purchases or transactions, including goods/services details and personal information for processing (name, address, telephone number, email address, and card details)

  • (g) User-generated content posted on our website (user name, profile pictures, and post content)

  • (h) Communication details sent to us through our website, including content and associated metadata

  • (i) Any additional personal information voluntarily provided

  • (j) Comprehensive details of other collected personal information

2.2 Prior to disclosing another person's personal information, consent must be obtained for both disclosure and processing following the terms of this policy.

3. Use of Personal Information

3.1 Personal information submitted to our website is utilised for the purposes outlined in this policy or specified on relevant website pages.

3.2 The use of your personal information includes:

  • (a) Administration of our website and business

  • (b) Customisation of our website based on user preferences

  • (c) Facilitation of service usage on our website

  • (d) Delivery of purchased goods and services

  • (e) Supply of purchased services

  • (f) Sending non-marketing communications

  • (g) Issuing statements, invoices, and payment reminders, along with collecting payments

  • (h) Sending requested email notifications

  • (i) Distributing our email newsletter if requested (with an option to unsubscribe)

  • (j) Delivery of marketing communications deemed of interest

  • (k) Provision of statistical information about our users to third parties (without individual identification)

  • (l) Handling website-related inquiries and complaints

  • (m) Maintenance of website security and prevention of fraud

  • (n) Verification of compliance with website terms and conditions (including monitoring private messages)

3.3 If personal information is submitted for publication on our website, it will be used following the granted license.

3.4 Privacy settings can be adjusted to limit information publication on our website.

3.5 Personal information will not be supplied to third parties for direct marketing without express consent.

3.6 Financial transactions are processed through Shopify Payments, and information is shared only as necessary for payment processing, refunds, and handling related inquiries.

4. Disclosure of Personal Information

4.1 Personal information may be disclosed to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for outlined purposes.

4.2 Disclosure to any group company members is made to the extent reasonably necessary for specified purposes.

4.3 Personal information may be disclosed:

  • (a) As required by law

  • (b) In connection with ongoing or prospective legal proceedings

  • (c) To establish, exercise, or defend legal rights (including fraud prevention and credit risk reduction)

  • (d) To a purchaser (or prospective purchaser) of any business or asset we are selling or contemplating selling

  • (e) To any person we reasonably believe might apply to a court or other competent authority for disclosure, where such court or authority is reasonably likely to order disclosure.

4.4 Third-party personal information provision is not done unless specified in this policy.

5. International Data Transfers

5.1 Collected information may be stored, processed, and transferred between countries to enable use in accordance with this policy.

5.2 Transfers may occur to countries lacking data protection laws equivalent to those in the European Economic Area: the United States of America, Russia, Japan, China, and India.

5.3 Personal information published on our website may be accessible worldwide, and we cannot prevent its use or misuse.

5.4 Agreement to the described personal information transfers is expressly given.

6. Retention of Personal Information

6.1 Data retention policies and procedures are outlined in this section to ensure compliance with legal obligations regarding personal information retention and deletion.

6.2 Personal information processed for any purpose will not be kept longer than necessary.

6.3 Retention of documents (including electronic documents) containing personal data will occur:

  • (a) To comply with the law

  • (b) If relevant to ongoing or prospective legal proceedings

  • (c) To establish, exercise, or defend legal rights.

7. Security of Personal Information

7.1 Reasonable technical and organizational precautions will be taken to prevent the loss, misuse, or alteration of personal information.

7.2 Storage of all provided personal information will be on secure (password- and firewall-protected) servers.

7.3 Encryption technology will protect all electronic financial transactions conducted through our website.

7.4 The internet's inherent insecurity during information transmission is acknowledged, and data sent over the internet cannot be guaranteed secure.

7.5 User responsibility for keeping passwords confidential is emphasized.

8. Amendments

8.1 Periodic updates to this policy will be made by publishing a new version on our website.

8.2 Regularly check this page to stay informed about any changes.

8.3 Changes to this policy may be communicated [by email or through the private messaging system on our website].

9. Your Rights

9.1 Instructions to provide personal information held about you will be honoured, subject to:

  • (a) Payment of a fee (currently fixed at GBP 10)

  • (b) Supply of appropriate evidence of identity (usually accepted as a solicitor or bank-certified photocopy of your passport plus an original utility bill showing your current address).

9.2 Personal information may be withheld to the extent permitted by law.

9.3 Instruction may be given at any time not to process personal information for marketing purposes.

9.4 Express agreement or opt-out opportunities will usually precede the use of personal information for marketing.

10. Third-Party Websites

10.1 Hyperlinks to and details of third-party websites are included on our website.

10.2 We lack control over and are not responsible for the privacy policies and practices of third parties.

11. Updating Information

11.1 Notification of any necessary correction or update to personal information held about you is appreciated.

12. Our Details

12.1 Throttle Chimp Limited owns and operates this website.

12.2 Registered in England and Wales under registration number 15518196, our office is at The Old Dairy, Poplar Farm, Sheepy Road, Sibson, Nuneaton, Warwickshire, CV13 6LE

13.3 Our principal place of business is at The Old Dairy, Poplar Farm, Sheepy Road, Sibson, Nuneaton, Warwickshire, CV13 6LE.

13.4 Contact us via the business address, website contact form, email to sales@throttlechimp.co.uk, or telephone on 02477 360 405.